Physical address: 7 Grey Street, Palmerston North 4440
Postal address: PO Box 814, Palmerston North 4440
Telephone number: 06 355 5844
Email address: firstname.lastname@example.org
This document was prepared on: 6 May 2021
WealthDesign Limited (FSP179084) is a Financial Advice Provider (FAP) licenced and regulated by the Financial Markets Authority to provide financial advice.
Nature and Scope of the Advice
Our advisers can provide you financial advice about investment products (including KiwiSaver, shares, bonds, managed funds etc), personal risk insurance (e.g., life, trauma, total and permanent disability, income protection, mortgage protection, business/keyperson, health insurance) and fire & general insurance.
The product providers we work with include, but are not limited to:
- ANZ Investments
- Asteron Life
- Chubb Life
- Fidelity Life
- Jarden Securities
- Partners Life
For fire & general insurance, we outsource this to Wanganui Insurance Brokers (WIBCO). WIBCO has a range of insurers available and they will provide their own disclosure if and when required.
Fees and Expenses
The actual fee charged to you will depend on the nature and scope of the advice or service we provide. The exact fees we will charge will be confirmed at the time the advice is provided, along with the date by which the fee will be payable.
For advice in relation to insurance and KiwiSaver, commissions may be paid by the product provider. We will provide you with more specific details of these commissions when we have more information about your needs and personal circumstances.
Conflict of Interest and Incentives
Our advisers receive a salary as an employee of WealthDesign Limited.
WealthDesign Limited is paid commission by some of our product providers through which we place business. The amount of the commission we receive depends on balances held or premiums paid. We will provide more specific details of these commissions once we have talked to you and understand your needs at the time our advice is given.
For fire & general insurance, WealthDesign has an agreement with WIBCO. If you arrange general insurance via WIBCO, WealthDesign Limited will be paid a percentage of the commission paid to WIBCO by the general insurance companies.
From time to time, product providers may offer us indirect benefits such as business lunches, tickets to sporting and/or cultural events, corporate promotional merchandise.
To ensure that our advisers prioritise our client’s best interests above their own, we follow an advice process that ensures our recommendations are based on the basis of each client’s goals and circumstances. All our advisers undergo annual training about how to manage conflict of interest.
Complaints Handling and Dispute Resolution
If you are not satisfied with our service or financial advice, please tell us as soon as possible. You can make a complaint by emailing email@example.com or by calling 06 355 5844.
You can also write to us at PO Box 814, Palmerston North 4440.
When we receive your complaint, we will consider your complaint following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we can’t resolve the complaint, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to resolve your complaint and how we propose to do so.
If we cannot agree on how to fix the issue, or you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, the Insurance & Financial Services Ombudsman Scheme.
The Insurance & Financial Services Ombudsman Scheme provides a free and independent dispute resolution service that may help to resolve your complaint.
You can contact the Insurance & Financial Services Ombudsman Scheme at firstname.lastname@example.org or freephone 0800 888 202. You can also write to them at PO Box 10845, Wellington 6143.
WealthDesign Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- Give priority to your interest by taking all reasonable steps to make sure our advice is not materially influenced by our own interests.
- Exercise care, diligence, and skill in providing you with advice.
- Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we have the expertise needed to provide you with advice).
- Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and to give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://fma.govt.nz.
A written copy of this information is available upon request.
Jurisdiction and Website Disclaimer
The information provided and services described in this website are of a general nature and are not intended to be personalised financial advice to a retail client. The information provided in this website is not intended to be a substitute for professional advice. You may seek appropriate personalised financial advice from a qualified professional to suit your individual circumstances.
While every effort is made to ensure the information on this website is up-to-date and correct, WealthDesign Ltd makes no representations or warranties of any kind, express or implied, about the accuracy, reliability, completeness, suitability or availability of the website or the information about the products and services provided on the website. The information on this website is subject to change at any time. WealthDesign Ltd is under no obligation to update any information on this website or correct any errors in the information after it is published on the website. Any reference on this website to historical information and performance of a product or service may not necessarily be a good guide to future performance. You are solely responsible for any actions you take or do not take by relying on such information. To the full extent legally allowable the directors, contractors, associates and staff of WealthDesign Ltd expressly disclaim all and any liability and responsibility to any person in respect of anything, and of the consequences of anything, done or omitted to be done by any such person in reliance, whether wholly or partially, upon the whole or any part of the contents of this website.
The disclaimers and limitations of liability do not prejudice your rights under the Consumer Guarantees Act 1993, nor are they intended to exclude liability arising under statute.
The information published on this website is governed by, and has been prepared to comply with, the New Zealand law. The information is only intended for persons within the New Zealand jurisdiction and is not intended for persons outside the New Zealand jurisdiction. WealthDesign Ltd does not accept responsibility for the compliance of this information with the laws of any other country. The laws of New Zealand shall govern your use of the website and by visiting this website you hereby agree to submit to the exclusive jurisdiction of the New Zealand courts.
Although WealthDesign Ltd regularly updates its virus protection software, it does not warrant that the server that makes the information and contents of this website available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the correct display and/or presentation of any material contained on this website.
Through this website you may be able to link to other websites which are not under the control of WealthDesign Ltd. WealthDesign Ltd has no knowledge of or control over the nature, content, and availability of those websites. WealthDesign Ltd does not sponsor, recommend, or endorse anything contained on these linked websites. WealthDesign Ltd does not accept any liability of any description for any loss suffered by you by relying on anything contained or not contained on these linked websites.
Every effort is made to keep the website up and running smoothly. However, WealthDesign Ltd takes no responsibility for, and will not be liable for, any loss you may suffer due to the website being temporarily unavailable either during its planned maintenance or due to technical or other issues beyond our control.
All materials on this website are protected by copyright and intellectual property laws and are the property of WealthDesign Ltd unless otherwise explicitly stated. The website may also contain a number of trademarks, logos and symbols which are owned by WealthDesign Ltd. Nothing on the website should be construed as granting any licence to use any trade mark without the permission of the trade mark owner. Any material on this website that is identified as being subject to copyright of a third party, authorisation to use or reproduce such material must be obtained from that third party. Unless stated otherwise, you may access and download the materials located on this website only for personal, non-commercial use.